General FAQs
Can I place an order without a work email?
SweetSway specializes in desserts for work environments and corporate gifting experiences. A valid work email is required for all SweetSway orders.
Ordering for a personal event? Personal purchase options may be available in the future. Subscribe here to stay updated.
Do you offer delivery?
Yes! Chocolate truffles are delivered exclusively throughout metro Atlanta.
Weekday Delivery
Monday–Friday
7:00–8:00 AM
Monday–Friday
6:00–8:00 PM
Weekend Delivery
Saturday
N/A
Sunday
1:00–5:00 PM
Corporate & Event Orders
Delivery times can be coordinated around your event or gifting needs.
Processing Time: From the time an order is placed, customers can expect their package to be delivered within approximately 5 business days, Monday through Friday, excluding holidays. A shipping confirmation with tracking details will be sent via email once the order is on its way.
Tracking: A confirmation email with tracking details will arrive as soon as the package departs, so the recipient can look forward to what is coming with the same care the sender put into choosing it.
Damaged or Lost Orders: If something arrives less than perfectly, SweetSway wants to know. Please photograph the packaging and product within 24 hours of delivery and email hello@sweetswaypastries.com
Missed Deliveries: If no one is available to receive the delivery, a SweetSway representative will attempt one follow-up call or email. If there is no response within 10 minutes, the delivery will be marked incomplete, and a re-delivery fee may apply.
Questions or Changes?
For help with your order or to make changes, reach out anytime at hello@sweetswaypastries.com. SweetSway is happy to assist!
Where can you deliver?
Deliveries are made to business addresses only.
Are there minimum and maximum order quantities?
There are no minimum order quantities for Gilded Delights (chocolate truffles).
Are the pastries allergen-friendly?
SweetSway's pastries may contain common allergens like dairy, gluten, nuts, and eggs.
Customizable pastries for specific dietary restrictions are available upon request. Simply email hello@sweetswaypastries.com with your preferences.
What if I need to cancel or reschedule my order?
Because each SweetSway order is handcrafted and made to order, cancellations or changes must be requested within 24 hours of placing your order.
- Cancellations made within 24 hours of placing your order may be eligible for a 50% refund.
- Cancellations after 24 hours are non-refundable
- Rescheduling is not guaranteed but may be accommodated if requested early. If you experience an issue with your order, please email hello@sweetswaypastries as soon as possible.
Do you offer refunds?
Due to the hand-crafted nature of each dessert, SweetSway does not offer full refunds unless there is an issue caused on our end.
If something isn't right with your order, please email hello@sweetswaypastries.com within 24 hours of delivery to receive a store credit or replacement, depending on the situation.
SweetSway Subscription FAQs
Can I pause or cancel a subscription?
Yes! Subscriptions can be easily altered by emailing hello@sweetswaypastries.com with your request.
When will billing occur?
Billing happens automatically based on your subscription type — bi-weekly or monthly — on the same day each cycle. Reminder emails are sent before each renewal.
Can I switch from bi-weekly to monthly (or vice versa)?
Absolutely! Subscription frequencies can be updated anytime through the customer portal by clicking Update Subscription, or by contacting SweetSway directly.
Contact
Need additional assistance? Fill out the form below or send an email directly to hello@sweetswaypastries.com.